Q: What types of document files can I convert?
A: DOC, DOCX, HTML, ODT, PDF, PPT, PPTX, RTF, TXT, WPD, WPS, XLS, and XLSX.
Q: What types of image files can I convert?
A: BMP, EPS, GIF, JPEG, PICT, PDF, PNG, PSD, SVG, and TIFF.
Q: What types of eBook files can I convert?
A: AZW, EPUB, LRF, MOBI, and PDF.
Q: What types of audio files can I convert?
A: AIFF, FLAC, MP3, OGG, WAV, and WMA.
Q: What types of video files can I convert?
A: 3GP, AVI, FLV, MKV, MOV, MP4, OGV, and WMV.
Q: What happens to my file after I upload it? Is it safe?
When you upload a file via the widget, it passes to our partner Online-Convert for conversion. We do not store your file.
When you download the converted file, it passes straight from Online-Convert to you.
Your original file and the converted version are automatically deleted from Online-Convert's servers after 24 hours.
Q: Is there a maximum file size?
A: Yes. We currently have a maximum file size limit of 10 MB for eBook, document, and image files. The maximum file size limit for audio and video files is 50 MB.
Q: Is there a minimum file size?
A: Yes. We can only convert files that are larger than 1 KB.
Q: When I browse to select the file I want to upload, I don't see it in the browse window. I know the file is there. Why can't I see it?
A: The toolbar only supports conversions of certain file types. If you are not seeing the file you want to convert in the browse window, then it is likely an unsupported file format and cannot be converted at this time.
Q: Why don't I see the file format I want to convert it to?
A: After you select a file, the toolbar automatically displays all of the possible file formats that you can convert to. If you are not seeing the file format that you want to convert to in the dropdown window, then it is likely an unsupported file format and cannot be converted to at this time from the selected file.
Q: Is there a limit on how many files I can convert?
A: Yes. You can convert up to 10 document files, 10 eBook files, 10 image files, 10 audio files and 5 video files per day. Cancelled files will count toward the daily limit.
Q: I accidentally closed the widget/browser window before my file started to download. Is there any way for me to still get it?
A: Yes. Simply open the widget again, and you will be prompted to download the converted file. Converted files are available for up to 24 hours after you submit them.
Q: I accidentally closed the widget/browser window before my file started to download, but it didn't prompt me to download it the next time I opened the widget. What gives?
A: Converted files are only available for up to 24 hours after you submit them. You will not be prompted to download a converted file if more than 24 hours have passed since the file was submitted.
Q: Why can't I convert my file?
A: If your "Browse" button does not work when you try to click it, you will need to check to see if the version of Shockwave Flash you are using is up to date.
Visit the Adobe Flash site at https://get.adobe.com/flashplayer/ to check your flash version and update to the newest plug-in.
Once you have done so, you will need to make sure the plug-in is activated. To do so, please take a look at the instructions provided by Adobe (for Windows instructions scroll down):
If you are still having difficulty, we can help. Click here to contact our customer support team.
Q: Didn't find the answer to your question?
A: Visit out Support Center, which contains a searchable knowledgebase, to help answer your questions.